Important for our clients is also a well structured customer service department as a contact for advice and repair-service 

You may reach our service team at:

+43 (0) 6278 8192 53

 

 

Visual check

Our Service Features

Function test

  • Visual check
  • Function tests
  • Error analysis
  • Repair report of the detected errors
Calibration chart 1
Calibration chart 2

Calibration chart

RSF Elektronik linear encoders are manufactured and inspected under stringent quality control guidelines.

Quotation

Quotation of the repair-costs

  • By dint of a detailed quotation
Final check-up

Repair

  • Function check
  • Error analysis
  • Cleaning
  • Repair: mechanical and electrical
  • Final check-up of the function
Repair report

Repair report

  • Preparation of a report of the detected errors and the performanced repairs
Loaners and Replacement Devices

Replacement devices

  • You get immediatly and free a functionally equivalent replacement device to prevent a longer machine standstill
  • After receiving the repaired device you send the replacement unit back to us
  • The costs relate only to the repair of your device
Spare parts

Spare parts

  • Our service depot offers all the spare parts for current and older products (up to 20 years)

Trainings

  • We also offer trainings on request