Service Features
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Important for our clients is also a well structured customer service department as a contact for advice and repair-service
Our Service Features
Function test
- Visual check
- Function tests
- Error analysis
- Repair report of the detected errors
Calibration chart
RSF Elektronik linear encoders are manufactured and inspected under stringent quality control guidelines.
Quotation of the repair-costs
- By dint of a detailed quotation
Reparatur
- Repair – mechanical and electrical
- Error analysis
- Cleaning
- Function check
- Final check-up
Repair report
- Preparation of a report of the detected errors and the performanced repairs.
Replacement devices
- You get immediately and free a functionally equivalent replacement device to prevent a longer machine standstill
- After receiving the repaired device you send the replacement unit back to us
- The costs relate only to the repair of your device
Spare parts
- Our service depot offers all the spare parts for current and older products (up to 20 years)
Trainings
- We also offer trainings on request
